Loverstoys.eu hopes you love your purchase, however, if you wish to return your order you can do so with our satisfaction guarantee.
If you want to cancel the order, you can open the cancellation request on the order page. Or, please contact customer service in time (at least within 24 hours). Once the package has been shipped, the order cannot be canceled (except for refusing the package).
You have the right to return an unopened product in its original packaging within 30 days. Package your return carefully, including the product(s) that you wish to return, the returns form, all the original packaging and any free gifts or accessories from the purchase. Please ensure you get proof of postage - hold on to it until we confirm we have your return and we have issued your refund or exchange! (Return shipping costs are at your expense)
Unfortunately, due to our strict health and hygiene regulations, we cannot refund or exchange unwanted items if the products have been used or any of the original packaging is missing, opened or broken.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, require us to say that your money will be returned within 30 days of cancellation.
Unfortunately, a refund cannot be issued until Loverstoys.eu receives the goods in question.
Faulty or Incorrect Goods
Loverstoys.eu offers a 30 days replacement or refund policy on all faulty products. Please notify us about faulty or incorrect goods ASAP so we can rectify the problem quickly for you. Send all the parts back to us. Just follow the How to Return an Item process below.
Exclusions
Due to the intimate nature of some products and for hygiene purposes we cannot accept returns on the following items if they have been used or worn: Lingerie, lubricants, bondage items or gifts and games
Information On Returning An Order:
As soon as we receive your return, we will process your refund or a replacement. During busy periods, such as Christmas, this may take up to 30 days.
The complete product(s) with all accessories that were included, all leaflets, cards, instruction manuals and packaging (even for faulty items), as we may not be able to process your replacement without this information. You must enclose all of the above. You must pack the product in such a way that it reaches us safely, without breaking, tearing, breakage, etc.
For hygiene and safety reasons, we cannot accept refunds or exchanges for worn, used, or damaged lingerie products.
Cancellations
You have the right to cancel your order for a full refund. We work on a same day despatch system, so please try and cancel your order on the same day as ordering to avoid the inconvenience of returning your order.
This returns policy does not affect your statutory rights.